Printer help, explained simply.

1. Connect the phone or computer to the intended Wi-Fi network.
2. Move the printer close to the router.
3. Turn on Wi-Fi and Bluetooth; allow local-network or location access when the official app needs it for discovery.
4. Open Wireless Setup Wizard on touchscreen models, or restore Wi-Fi setup mode using the model manual.
5. Select the network and enter its password carefully.
6. Wait for a steady wireless light, add the printer in the official app, and test it.

1. Use a compatible data cable, not a charge-only cable.
2. Turn on the printer but leave USB disconnected.
3. Download the exact model’s official software.
4. Start setup, choose USB, and connect only when prompted.
5. Add the printer in computer settings and print a test page.

Windows may install basic printing automatically; full software can still be needed for scanning and maintenance.

1. Connect the phone or computer to the new network.
2. Restore Wi-Fi setup mode on the printer.
3. Open the official app and choose Add Printer or Change Network.
4. Select the new Wi-Fi name and enter its password.
5. Test the new connection before deleting old offline printer entries.

1. Clear visible paper, ink, door, or jam errors.
2. Power off the printer for 30 seconds; restart the computer and router.
3. Confirm the printer and device use the same normal network.
4. Open the queue and disable Pause Printing or Use Printer Offline.
5. Set the correct printer as default and remove duplicate old entries.
6. Run the manufacturer’s official diagnostic tool or add the printer again.

1. Open the printer queue from system printer settings.
2. Cancel every document and wait for the list to clear.
3. Disable Pause Printing and Use Printer Offline.
4. Restart the printer and computer.
5. On Windows, run the printer troubleshooter or restart Print Spooler if jobs remain.
6. Send one basic test page before retrying the original file.

1. Check ink or toner levels and use fresh, undamaged paper.
2. Match the paper type in print settings to the loaded paper.
3. Print the built-in quality or diagnostic page.
4. Run one nozzle or printhead cleaning cycle.
5. Run alignment when colors or lines do not line up.
6. Do not repeat cleaning many times; it consumes ink. Check the model manual if two cycles do not help.

1. Make sure basic printing works first.
2. Install the official full software or scanning app.
3. Place the document on the marked glass corner or correctly in the feeder.
4. Choose document or photo, resolution, color, and file type.
5. Use PDF for documents and JPEG or PNG for images.
6. Preview, scan, and confirm the save location.

1. Connect the mobile device and printer to the same Wi-Fi.
2. Install the official manufacturer app if advanced features are needed.
3. On iPhone/iPad, choose Share or More → Print and select an AirPrint-compatible printer.
4. On Android, enable the built-in print service, manufacturer plugin, or Mopria.
5. Select paper settings and print.

1. Read the exact model and check the computer operating-system version.
2. Visit only the official manufacturer support site or use Windows Update / built-in macOS support.
3. Enter the model and confirm the detected operating system.
4. Choose the recommended full package for setup, scanning, and maintenance, or a basic driver for printing only.
5. Never download drivers from advertisements, pop-ups, file-sharing sites, or unsolicited messages.

HP is replacing HP Smart with the newer HP app where available. Start at 123.hp.com and install the app HP recommends for your exact model and region.